Policies

Welcome! Before ordering please read the following details carefully. 

Payment

Shipping

Items are shipped using a cardboard box.  All shipping is done via New Zealand Post Ltd.

Items shipped overseas are not tracked unless you contact me first to arrange this as the postage cost is significantly higher.

Estimated Shipping Times:

Canada: 9-11 business days

America: 5-9 business days

Europe: 7-10 business days

Australia, New Zealand and Oceania 2-3 business days

Please note that during the covid epidemic, delivery may take longer.

Customs and import taxes

Buyers are responsible for any custom and import taxes that may apply. I am not responsible for delays due to customs.

Returns and Exchanges

My goal is to create and deliver a top quality doll and to see my customer satisfied and happy with their purchase. If you have any questions please contact me on [email protected]

I do accept refunds, returns and exchanges provided there is good reason and the buyer is responsible for return shipping costs. Furthermore, the buyer must contact me within 7 days of delivery and the item must be returned within 21 days of delivery in it's original condition.

Policies are open to change.